COVID-19

• What are your open hours for Customer Care Phone Support?
  M-F 8:00am - 3:00pm EST
• Does a parent have to have a catalog to order?
  No, they just need the art access code. See next 2 questions for retrieval instructions.
• How do I find an access code?
  Online lookup here . If no results, please submit inquiry with Customer Care here
• How can I get a list of all access codes for my entire school?
  You can login to your Coordinator's Corner Portal or contact Customer Care 888-332-3294
• What forms of payment are accepted?
  Visa, Mastercard and Discover (credit or debit)
• Can a parent mail in their paper order direct to Square 1 Art to pay by check?
  Yes. They will need to add $4.95 for shipping. Mail to: Square 1 Art, Attention; Retail Orders, 5470 Oakbrook Pkwy, Suite E, Norcross, GA 30093
• Is there a shipping charge for "ship to home" orders?
  Yes, there is a flat, reduced shipping charge of $4.95 per order.
• What if parents have a question about their order?
  They can contact Customer Care at 888-332-3294 x1 8a-3p EST or submit online inquiry by here.
• What do I do with my paper orders?
  Mail them to us immediately so we may process. We can hold all fundraiser orders until school reopens or send to Coordinator's home address.
• How will parents receive orders that were purchased during the fundraiser?
  Orders placed during the open fundraiser, will be shipped together in bulk to school upon reopening. If you would like fundraiser orders shipped to a single home address, please contact your Account Manager.
• How are you keeping your shipments safe from spreading Covid-19?
  We are working with minimal staff in a very large building. This allows us to reduce employee contact to less than 10 per area and a social distance of 6 feet or more. Employees are wearing gloves, face-masks, and washing hands according to CDC recommendations. Once packages leave our facility, we have no control of who is in contact with shipments.
• Will we still get our Custom Catalogs and when?
  You will need to request catalogs to be printed. We can mail them upon date you request either to the school or 1 home address.
• When will we get the original Artwork back?
  We are keeping your artwork safe. Should your school remain closed, we are happy to mail to a home address if you request otherwise we will hold artwork until your school reopens.
• Will orders arrive on time?
  We are feverishly working to ship each order as fast as possible. However, there may be shipping delays beyond our control given the volume of third party shipping companies such as UPS, USPS, and Fed Ex
• As a coordinator, is there a way for me to view the total number of retail orders that are placed?
  Yes, you will need to log into your Coordinator's Corner Portal. The report is named "Retail Orders - Lollipop Report" under the Fundraiser Reports section.
• My fundraiser included a school tile option for parents to purchase. What happens to tile orders once my fundraiser switches to the retail option?
  Parents will not be able to purchase school tiles at this time. We will need set up a "tile wall only" fundraiser for you upon return to school
• Will my school still get profit on these retail orders?
  Yes, please contact your Account Manager for details
• When/where will I receive my profit check?
  Profit checks will be sent to school when your school reopens. Special exceptions to re-route check elsewhere should be requested through your account manager
• As a coordinator, what is my direct phone line to my Account Manager?
  Christal Jean Baptiste 678-221-0376, Nicole Cunningham 678-221-0391, Jennifer Kaufman 678-221-0358, Martha Arrington 678-221-0351, Mary Phillips 678-221-0392, Nicole Cunningham 678-221-0391, Rhonda Wade 678-221-0329,Stephanie Coplan 678-221-0382, Suzanne Villarreal 678-221-0393, Teresa Hettich 678-221-0398