Fundraiser FAQs

Please see most frequently asked questions below.

If you do not see the answer to your question,  click here to contact us.

Coordinator’s Corner

  • Where do I find my Reservation Key Code/RKC?
    Your Reservation Key Code/RKC is located on the top of your reservation schedule and in the Square 1 Art reminder emails. Can’t find it? Contact your account manager by email (email link is in Coordinator's Corner), or click on Contact Us and fill out a form and we will get back with you soon.
  • How do I share my corner?
    Once you are logged into your Coordinator's Corner, look for the "Share Fundraiser" button located at the bottom of your Coordinator Menu. Click the button and enter in the recipients email address.
  • Where do I find lesson plans?
    See our Pinterest at https://www.pinterest.com/square1art/ and videos are on our Square 1 Art YouTube channel https://www.youtube.com/c/Square1Art
  • Where do I find the student access codes and/or online orders?
    The reports are located in your Coordinator's Corner under the menu title "Fundraiser Reports". Look for the Art Access Codes report that contains your students’ access codes and the Online Orders - Lollipop Report that provides a list of online orders.

Artwork

  • Will the original artwork be returned to us?
    Yes! Class folders of artwork are returned when the custom order packets are delivered to the school. Original art may arrive in a separate shipment, on a different date.
  • Can we use our own paper?
    You are allowed to glue your own 8.5” x 8.5” square art to the art paper we have provided. It must be centered below the header line and attached securely. Paper cannot hang off the edges. We provide a separate sheet of art paper for each artwork. (For art created at home for uploading online by family, the art should be done in an 8.5 x 8.5 in square on their own paper if desired.)
  • May we label the art instead of writing in student names?
    This is recommended. Labels must include first & last name of artist, grade, teacher, and school name. Printed text should be at least 12-point font. Affix the label over the name area of the header section.
  • What mediums work best?
    Two-dimensional mediums. (Bold classic markers, tempera paint, or paper collage). Refer to the Art Requirements located in your Coordinator's Handbook and Coordinator's Corner.
  • Why do we need to keep important details away from the edge?
    Many products require us to overlap edges and important details close to the edge may be partially or completely cropped off. Square 1 Art will process the artwork as submitted. Refer to Art Requirements and Signature Template documents. All important details should be at least 1 inch away from all edges. However, artists should color in backgrounds all the way to the edge.
  • Why should the artist sign their artwork?
    Families love seeing their child’s first name on their artwork. History shows fundraisers are more successful when signatures are on the artwork. Go one step further and dd the year!
  • Why should artists avoid using crayons and colored pencils?
    Young artists do not color in heavily and fully enough with crayons or colored pencils. Colored pencil and crayon quality varies and not all provide quality blending and color intensity when captured and printed. Lighter colors such as pale yellow or skin tones can look especially washed out when captured and printed when crayons or colored pencils are used. Markers and tempera or other intense paints. work well

Online Ordering

Products & Profit Earned

  • What happens if the names are cut off on the products?
    Square 1 Art is not responsible for misplaced signatures, words or important parts of the picture. No refunds or replacements are provided for artwork that does not comply with our art requirements.
  • Will colors on products match the artwork exactly?
    Some variations should be expected. Color variances may occur due to varying product textures.
  • Can mugs or other ceramic products be washed in the dishwasher?
    Hand washing is recommended. Bleach enhanced detergents and very hot water may cause fading. Cookie plates can be lightly used but do not use sharp utensils or cut on the image surface.
  • I have questions about my order summary or profits earned. Please help!
    Contact your account manager; there is a link to email your account manager in Coordinator's Corner. We would be happy to look into your inquiry.
  • What if my school is tax exempt? Will parents have to pay tax on their order?
    Since payment is made to Square 1 Art, sales tax is required. Square 1 Art is responsible for submitting those taxes to the state
  • What if there is a problem with an order?
    Report any defects to Customer Care by filling out our Contact Us form online within 30 days of receipt. Coordinators or the customer should report the problem to Square 1 Art after the customer returns the defective or broken item for verification (or provide a photo). We provide a 100% product satisfaction guarantee. We will replace any mis-produced, missing or defective products.
  • When will our profit check arrive?
    Your profit check will be mailed out within about 2 weeks of the completion of your fundraiser order phase. It will be mailed by USPS to your school in a standard white business envelope to the attention of the Coordinator's name. Your profit statement will be available in Coordinator's Corner when we mail out your profit check. If you have questions about your profit check, contact your account manager (email link is in Coordinator's Corner).